Application Problem Resolution
How much time does your IT team waste finding and fixing application problems?

Developers, QA, application support, help desk, and operations staff—all gathering information, trying to recreate the problem, and guessing at the root cause. It’s an inefficient, costly process. And if the problem occurs in production, you also have frustrated end-users to deal with.
Quickly resolving application problems is the most challenging aspect of application management. It affects application availability and application performance. Isn’t your overall goal to resolve problems ASAP and keep your business—critical applications up and running smoothly?


Accelerate problem resolution throughout the application lifecycle

In a distributed computing environment, application management can no longer be viewed as an operational issue, but instead requires a lifecycle approach. Identify offers a unique solution for accelerating application problem resolution in both pre- and post-production environments.
Based on the same concept as an airplane black box, Identify’s AppSight? Black Box is software that monitors and records applications—whether in development, QA/testing, or even live in production—and provides a synchronized view of all application interactions at the end-user, system, and code levels.

Skip the cumbersome process of recreating problems in a lab

There’s really nothing quite like it. No more recreating problems in a lab. The whole application environment is recorded (without any application instrumentation) in a small log file that can be replayed and analyzed to quickly pinpoint the root cause of any application problems? Performance, code, user-error, configuration. Identify customers report reducing mean time to resolution by 60%, on average. And unlike other support solutions, AppSight can be used for Windows, .NET and J2EE applications.

Identify Software delivers a revolutionary solution to optimize the application support chain, enabling enterprises and software vendors to dramatically reduce support costs and improve customer service by accelerating problem resolution. With Identify’s patented Black Box software technology you will:

Capture full problem data, from user to code-level execution flow, in live production servers or clients, eliminating the need to recreate problems in the lab Communicate recorded problem data throughout the application problem resolution team, using existing service management tools and processes. Pinpoint root cause of diverse application problems - performance, functional, configuration and user errors - through analysis views designed for each tier in your support organisation

Accelerating problem resolution and reducing support costs, Identify enables you to turn application support from a cost item to a competitive advantage.